MURAE, Y.; HO, B. Q.; HARA, T.; OKADA, Y. Two Aspects of Customer Participation Behaviors and the Different Effects in Service Delivery: Evidence from Home Delivery Services. Journal of Marketing Development and Competitiveness, [S. l.], v. 13, n. 1, 2019. DOI: 10.33423/jmdc.v13i1.681. Disponível em: https://www.articlegateway.com/index.php/JMDC/article/view/681. Acesso em: 1 may. 2024.